Creating your first Privacy Impact Assessment is easy:

1. Choose a subscription plan (start with our Free plan)
2. Navigate to your dashboard after logging in
3. Click 'Create New PIA' button
4. Fill in the basic information about your project
5. Follow the guided questionnaire

Get Started

Choose based on your needs:

• Free: Perfect for individuals (5 PIAs, 1 per month)
• Pro: Ideal for small businesses (50 PIAs, 5 per month)
• Team: Growing organizations (200 PIAs, 20 per month)
• Enterprise: Large organizations (1000 PIAs, 100 per month)

Compare All Plans

Inviting team members is simple:

1. Go to your subscription list page
2. Click 'Members' for your subscription
3. Click 'Invite User' and enter their email
4. They'll receive an invitation code valid for 3 hours

Note: Even the Free plan allows up to 2 team members to collaborate.

These show your subscription capacity usage:

• P: PIAs stored (current/maximum)
• C: PIAs created this month (current/maximum)
• M: Team members (current/maximum)

Colors indicate usage levels:

• Green: Under 75% capacity
• Yellow: 75-89% capacity
• Red: 90%+ capacity - take action soon

Yes. Once you cancel, your subscription will remain active until the end of the billing period, and you won't be charged again.

Free plans have a 30-day grace period. Paid plans remain active until your billing period ends. You can reactivate anytime during these periods.

Yes! You can change your plan anytime:

• Upgrades: Take effect immediately with instant capacity increases
• Downgrades: May pause some features if you exceed new limits

All your PIAs and data are preserved during plan changes. Use the 'Billing' button in your subscription list to make changes.

We accept all major credit and debit cards through Stripe, our secure payment processor:

• Visa, Mastercard, American Express
• Debit cards with Visa/Mastercard logos
• Monthly or yearly billing cycles

Your payment information is never stored on our servers - it's securely handled by Stripe.

Yes! We offer multiple ways to try SimplePIA:

• Free Plan: No end date, perfect for individuals
• Pro Plan: 14-day free trial available

Start with the Free plan to explore core features, then upgrade when you need more capacity.

SimplePIA uses enterprise-grade security across all plans:

• Data encrypted in transit and at rest
• SOC 2 Type II & ISO 27001:2013 compliant hosting
• Data storage in Canada (payment data in US)

Your privacy data is stored securely in Canada:

• All PIA data and privacy assessments stored in Canada
• User account information stored in Canada
• Subscription payment information stored in the United States (via Stripe)

This ensures compliance with Canadian privacy laws while using trusted payment processing.

Your data is kept until you delete it:

• PIAs and privacy data: Kept until you delete them
• Canceled subscriptions: 30-day grace period (Free) or until billing period ends (Paid)
• After grace periods: Data permanently deleted and cannot be recovered

You can export your data anytime before deletion. We recommend regular exports of important PIAs.

Yes! All plans include export capabilities:

• Export individual PIAs to PDF format
• Professional formatting suitable for stakeholder review
• Export anytime, even during cancellation grace periods

We recommend regular exports of completed PIAs for your records and compliance documentation.

We provide multiple support options:

1. Help Center: Comprehensive guides and tutorials
2. FAQ: Quick answers to common questions
3. Email Support: Direct assistance (paid plans)
4. Fee-for-service consulting: Professional guidance (Team/Enterprise)

Visit Help Center

Support response times vary by plan:

• Free: Self-service (Help Center and FAQ)
• Pro: Email support - under 24 hours
• Team: Priority email support - under 16 hours
• Enterprise: Priority+ email support - under 8 hours

Support hours: Monday-Friday, 8am-4pm Canada Pacific Time, excluding holidays.