Frequently Asked Questions

Quick answers to common questions about SimplePIA. For detailed guidance, visit our Help Center.

Getting Started

Creating your first Privacy Impact Assessment is easy:

  1. Activate your free subscription
  2. Navigate to your dashboard after logging in
  3. Click 'Create New PIA' button
  4. Fill in the basic information about your project
  5. Follow the guided questionnaire

Get Started

SimplePIA currently uses a free subscription model:

  • Free subscription: No end date, with capacity limits for PIAs and team members
  • Optional donations: Available to support ongoing development; donations do not unlock features
  • Additional support options: Fee-for-service consulting and sponsorship are available on request

View Subscription Features

Inviting team members is simple:

  1. Go to your subscription list page
  2. Click 'Members' for your subscription
  3. Click 'Invite User' and enter their email
  4. They'll receive an invitation code valid for 3 hours

Note: The free subscription allows up to 3 team members to collaborate.

These show your subscription capacity usage:

  • P: PIAs stored (current/maximum)
  • C: PIAs created this month (current/maximum)
  • M: Team members (current/maximum)

Colors indicate usage levels:

  • Green: Under 75% capacity
  • Yellow: 75-89% capacity
  • Red: 90%+ capacity - take action soon

Subscription & Access

Yes. You can cancel your free subscription at any time from the subscription list page.

After cancellation, your subscription enters a 30-day grace period. You can renew during this period before permanent deletion.

SimplePIA currently provides a free subscription model. To stay within limits:

  • Monitor your PIA, monthly creation, and team-member usage indicators
  • Archive or export older PIAs you no longer need in active storage
  • Remove inactive team members to free member capacity

If your organization needs additional guidance, consulting and sponsorship options are available on request.

SimplePIA is free to use. If you want to support ongoing development, optional donations are available:

  • Secure online contribution via PayPal (PayPal account or credit/debit card accepted)
  • Cheque by postal mail (contact us for mailing details)

Donations are optional and do not unlock features or change your access terms.

No trial is required. SimplePIA is free to use.

  • Free subscription: Available with no end date

You can start immediately after sign in and use all currently available features within the free subscription limits.

Security & Data Protection

SimplePIA uses enterprise-grade security across the platform:

  • Data encrypted in transit and at rest
  • SOC 2 Type II & ISO 27001:2013 compliant hosting
  • All SimplePIA data processed and stored in Canada (donation payment information is processed and stored in the United States)

Your data is stored securely:

  • All PIA data and privacy assessments stored in Canada
  • User account information stored in Canada
  • Donation payment information is processed and stored in the United States

This supports Canadian data residency for platform data while enabling optional third-party donation processing.

Your data is kept until you delete it:

  • PIAs and privacy data: Kept until you delete them
  • Canceled subscriptions: 30-day grace period before permanent deletion
  • After grace periods: Data permanently deleted and cannot be recovered

You can export your data anytime before deletion. We recommend regular exports of important PIAs.

Yes. The free subscription includes export capabilities:

  • Export individual PIAs to PDF format
  • Professional formatting suitable for stakeholder review
  • Export anytime, even during cancellation grace periods

We recommend regular exports of completed PIAs for your records and compliance documentation.

Support & Help

We provide multiple support options:

  1. Help Center: Comprehensive guides and tutorials
  2. FAQ: Quick answers to common questions
  3. Self-service support: Use help guides and FAQs for common questions
  4. Fee-for-service consulting: Available on request for additional privacy guidance

Visit Help Center

Support options are currently provided as follows:

  • Self-service: Help Center and FAQ are always available.
  • Additional support: Fee-for-service consulting and sponsorship discussions are available on request.

For more details, review Subscription Features and related Help Center topics.

Still have questions?

For detailed guidance, check our comprehensive Help Center.

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